1. Complete the return form included with your order.
2. Place the items and completed form inside the original shipping bag or another secure package.
3. Attach the enclosed DHL Express return label to the outside of the parcel. Make sure any previous shipping labels are fully covered or removed.
4. Arrange a DHL Express courier collection or take the parcel to your nearest DHL Express Service Point.
5. Always request and keep your return receipt until your refund has been completed.

LUJÉ returns are handled by DHL Express. You can return your parcel in one of two ways:

Courier collection

Arrange a DHL Express courier collection at a time and address that suits you:

Schedule a DHL Express collection

DHL Express Service Point

Take your parcel to a nearby DHL Express Service Point. Remember to attach the return label before handing over your parcel.

Find your nearest DHL Express Service Point

To qualify for a return, all items must be:

• Returned within 14 days of receipt
• Unworn, unwashed and undamaged
• Returned with all original tags attached
• Returned with the original packaging and branded boxes where applicable
• Packed securely with the completed return form included

We reserve the right to refuse a return if an item shows signs of wear, washing, damage or alteration, or if the original tags have been removed.

Once your return reaches our warehouse, we aim to inspect and process it within 2–3 business days.

Your refund will be issued through your original payment method. Depending on your bank or payment provider, it may take additional time for the amount to appear in your account. The complete refund process can take up to 14 days.

Use the tracking number on your return receipt to follow your parcel. If 14 days have passed since your return reached us and you have not received your refund, please contact our customer service team.