FAQ

If you would like to order something while you are abroad, change the shipping location to match your current location and provide a local delivery address.

The delivery time depends on the shipping method you chose during the checkout. We offer Standard delivery time with DHL Express (3-5 working days) or if you opt for Express delivery, you will receive your order within 1-2 working days.

You can cancel or adjust your order as long as it is not yet shipped from our warehouse. After that, you can just place a new order with the correct items. Please contact us as soon as possible  Contact our team here

Changes can be made up until 12:00 PM the following day, as orders are sent to the courier after that time. Once the order has been handed over to the courier, no further changes can be made.

For all EU countries is Free shipping for orders above 149,95€

Standard delivery 3-5 working days - 5,95€

Express delivery 1-2 working days - 10,50€

The rest of the world:

Standard delivery 3-5 working days - 15,95€

Express delivery 1-2 working days - 20,95€

If your payment failed after you went through the payment procedure you’ll get a notification. We suggest trying the following things first: deleting your cookies and cache data, using a different browser or using a different payment method. If none of this works, please contact our customer services: support@janelushka.com

If the purchase amount is shown on your bank statement, however the order still seems to have failed? Contact our customer services right away by sending an email with the screenshot of the payment to support@janelushka.com, so that we can start processing your order.

Once your order has been packed and dispatched, you will receive a shipping confirmation email with all the details and the tracking number that you can use to track the shipment.

Please allow some time for DHL Express to activate the tracking information. If you have not received a tracking link, please check your spam folder or contact our customer service team. Contact our team here

We aspire to get your order to you as soon as possible. If the delivery takes longer than you’d expect, we first suggest checking the tracking link you received via email. It might be possible that the estimated delivery time has changed, or that you accidentally filled in the wrong address. 

If the estimated delivery time didn’t change and your address is correct, please check your email again to see if you received a message from the shipping company. 

The package may have been delivered to your neighbors address or your delivery window may have been rescheduled. 

Still can’t find the whereabouts of your package? Get in touch with our customer support via support@janelushka.com to get your order to you as soon as possible.

You can choose to pay securely using Visa, Mastercard, or American Express.
We also accept iDEAL, PayPal, Apple Pay, Bancontact, KBC/CBC, Belfius, EPS, and SOFORT.

All transactions are encrypted and securely processed.

If you have any questions or comments about JL clothing that was purchased in a shop or boutique rather than through our webshop, please contact the relevant point of sale directly.

Redeem your voucher in your cart or in the ‘discount code’ section in your shopping bag.

Yes, we offer discounts during sale periods and one-off promotions. Please sign up to our newsletter to be the first to know. 

Free Returns.

If something isn't right, you can return an item for free within 14 days of receipt.

Obviously, you have to try on an item to see how it looks and if it fits. But please note, if you would like to return the item, it must be unwashed and unworn. All items must be returned undamaged, with all tags attached, including original packaging and branded boxes. 

Make sure the items are packed in the added original shipping bag. Add the completed return form.

For more information about returning your order, see "What are the return options?".

Always make sure that your package is returned with DHL Express and always ask for a return receipt.

One return shipment per parcel is free.

LUJÉ returns are handled by DHL Express.

• Courier collection

You can arrange for DHL Express to collect the parcel from your chosen address.

Schedule a DHL Express collection

• DHL Express Service Point

You can also take your parcel to a nearby DHL Express Service Point. Make sure the return label is attached before handing over your parcel.

Find your nearest DHL Express Service Point

You can also contact the customer service of DHL Express.

As soon as we have received your returned items, depending on the payment method (ideal, paypal, credit card or other) we aim to process them within 2 to 3 working days. Credit card payments often take longer to process, which is within a maximum of 14 days.

Check the package's T&T code to make sure your return is on its way. If the 14 working days have passed, please contact our customer service via  support@janelushka.com.

If you have any questions, please do not hesitate to contact us.

We work with DHL Express, not DHL Parcel, important to pay attention to that! If you wish, you can personally deliver the box with items that you want to return - with the return label attached to it - to a DHL Express Service Point for shipment. 

Via this link you can find the nearest DHL Express Service point, based on your zip code/city: 

The link with the Express DHL points: https://locator.dhl.com

Please contact our customer service: support@janelushka.com

You can find our full size guide online which includes a size conversion chart, measurements per size and information on how to compare your measurements. If you're unsure, remember, you can try on multiple sizes and return any that don't fit or contact us via support@janelushka.com

Quality is very important to us. Offering reinvented classics and wardrobe essentials, we create pieces that are made to last beyond the season. Traditional methods and new techniques merge to form timeless, understated collections. With the right care, we expect our pieces to remain a part of your wardrobe for years.

Each product page includes detailed information about the garment’s fit, style, material and care. We know how important it is for a piece to fit properly and feel right, so we aim to provide everything you need to make your choice with confidence.

If you have any additional questions or would like specific measurements, please contact our Customer Service team. They will be happy to advise you and, if the information is not immediately available, will get back to you as soon as possible.

Care instructions may vary depending on the fabric and construction of each garment. You can find the specific washing and care information on the product page and on the care label inside your item.

Always follow these instructions carefully to preserve the garment’s shape, colour and quality. Where indicated, wash cold at 30°C, avoid bleach and tumble drying, and iron at a low temperature. If you are unsure how to care for a particular piece, please contact our Customer Service team for advice.

It’s always great to hear from people who are inspired by the pieces we create. If you would like more information about who we are and what we value please contact us via marketing@janelushka.nl